Terms & Conditions

You are responsible for reading all warnings included with your kast firebowl. Use only isopropyl rubbing alcohol not merely ‘rubbing alcohol’. Never add fuel to a lit firebowl. Never pick up or move a lit or hot firebowl. Read all instructions, warnings and how to guides before using.

Terms and Conditions of sale

This document contains important information regarding your rights and obligations, as well as conditions, limitations and exclusions that might apply to you and your purchase. Please read it carefully.

By placing an order from kast fzc you accept and are bound by these terms and conditions. You may not order or obtain products from this website if you (A) do not agree to these terms, (B) are not at least 18 years of age, or (C) are prohibited from accessing or using this website or any of its contents, goods or services by applicable law.

These terms and conditions (these "Terms") apply to the purchase and sale of products by kast fzc ("kast fzc", "us", "we", or "our" as the context may require) through kastdubai.com (the "Site"). These Terms are subject to change without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on the Site, and you should review these Terms before purchasing any product that available through the Site. Your continued use of the Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion. After receiving your order, we will send you an electronic confirmation with your order number and details of your order. Acceptance of your order and the formation of the contract of sale between kast fzc and you will not take place unless and until you have received your order confirmation.
Prices and Payment Terms.
a) All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email.

b) Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We use a third-party payment processor to accept payment and payment methods are listed during checkout. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any
Shipping and delivery.

a) We will arrange for shipment of the products to you. You agree to pay all shipping and handling charges specified during the ordering process.
b) Shipping and delivery dates are estimates only and are not guaranteed. We are not liable for any delays in shipments.
c) We reserve the right to change the cost of shipping at any point in line with carrier charges.
d)Please check the firebowl within 48 hours after taking delivery to check for any visible cracks. If you see any then please get in touch with us using the contact details on our website.
Returns and Refunds. Except for any products designated on the Site as non-returnable, we accept returns of products for a refund of your purchase price, less the original shipping and handling costs, provided such return is requested within 3 days of delivery and provided such products are returned in their original condition and unused. To return products, you must call or email us using the contact details on the site. We will then advise how to return the item.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery.

Refunds are processed within approximately three to five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
Limited Warranty.

We provide a 6 month warranty. We warrant that the products purchased from the site will be free from defects in materials and workmanship. Our responsibility for defective products is limited to repair, replacement or refund as set forth in this warranty statement.

a) Who May Use This Warranty?

This limited warranty extends only to the original purchaser of products from the Site. It does not extend to any subsequent or other owner or transferee of the product.

b) What Does This Warranty Cover?

This limited warranty covers during the Warranty Period defects in materials and workmanship in products purchased from the Site.

c) What Does This Warranty Not Cover?

This limited warranty does not cover any damages due to:

1. transportation;
2. storage;
3. improper use;
4. failure to follow the product instructions or to perform any preventive maintenance;
5. modifications;

6. combination or use with any products, materials, processes, systems or other matter not provided or authorised in writing by kast fzc;

7. unauthorized repair;
8. normal wear and tear; or
9. external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

d) What is the Period of Coverage?

This limited warranty starts on the date of your purchase and lasts for six months for the kast firebowl. The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

e) What Are Your Remedies Under This Warranty?

With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.

f) How Do You Obtain Warranty Service?

To obtain warranty service, you must call email our Customer Service Department using the contact details on the site.

6. Limitation of Liability. Our liability will under no circumstances exceed the actual amount paid by you for the defective product that you have purchased through the site, nor will we under any circumstances be liable for any loss of production, work, data, use, business, goodwill, reputation, revenue or profit, any diminution in value, costs of replacement goods, or any consequential, incidental, special or punitive damages or losses, whether direct or indirect.

7. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

8. Safety guidelines

Be sure to read the safety guidelines below before purchasing and using the firebowl. They are included in the packaging. By agreeing to purchase and taking delivery of the firebow you agree to take responsibility for the safe use of the firebowl in accordance with the safety guidelines and instructions. If you are happy and would like to proceed then please tick the box on the checkout page, if not then please do not proceed with the purchase.

Safety should be the priority when operating the firebowl, remember the firebowl fuel is highly flammable and extremely dangerous if not handled according to the instructions.
The firebowl must be used strictly on a horizontal & flat surface. Keep the firebowl away from draughts and vibrations.
Use 70% or 90% isopropyl alcohol as fuel and never fill the reservoir higher than 1 inch (2.5cm) from the top. Spilled fuel should be cleaned with a dry paper towel before lighting the reservoir.
Do not open a fuel container next to the open fire. Always confirm bottles are tightly sealed, and keep out of reach of children.
Use only an extended lighter or long match to ignite.
Never refill, move or touch the firebowl while lit or while it is hot.
If the lit fuel spills, suffocate to extinguish or spray with a fire extinguisher.
Never leave a burning firebowl unattended.
Never put anything in the reservoir while it contains fuel.
Do not burn for longer than 2 hours at a time without letting the firebowl cool for 20 minutes.
Cover to extinguish. Never attempt to blow out the flame.
Keep flammable objects at least 3 feet (1m) away from the firebowl while lit or hot.
The firebowl should never be activated, handled or filled by children. Keep children and pets at a safe distance and under adult supervision.
Fuel should be stored in a cool, dry place at least 6 feet (2m) away from the firebowl.
There should be no need to clean the firebowl, but if you need to wipe it then never use an abraisive cleaner. Only ever use a damp cloth when completely cool. Failure to follow these instructions will void the warranty.
Discontinue use and contact us immediately if cracks appear or fuel or flame show on the outside of the unit.
If all of the fuel does not burn, always empty the unlit fuel when cool from the reservoir before storing. Isopropyl alcohol contains water, which will remain in the bottom of the reservoir when all the alcohol has burnt off.Due to the fact that concrete is porous, some of this water will penetrate through the firebowl and settle on the base. This is quite normal and non flammable.

If you sell or gift the firebowl it is your responsibility to ensure the new owner is aware of the risks and understands the operating instructions. kast fzc cannot be held accountable or responsible for the information being passed on in the appropriate manner as mentioned in these terms and conditions.

The firebowl is intended to be used in accordance with our guidelines and common sense. kast fzc and/or any of its partners or retailers are not responsible for the safe use nor responsible for any damage, injuries or loss of life including but not limited to persons or property that may result from the use of this product. Failure to follow these guidelines may result in hazards, personal or property damage and serious injury or death. In using this firebowl, you hold kast fzc and any of its partners or retailers not liable for any damage, injury or loss of life that may occur from the use of this product.

By accepting these terms and conditions, you have also read, agree and understand all the FAQ’s displayed on the site. kast dubai and its owners assume no responsibility or liability for injuries, damages or loss of life resulting from the use of the firebowl.