FAQ

Unfortunately not. The fire is ONLY meant to be used with 70% or 90% isopropyl alcohol. Some other fuels have been known to, "spit" at times. This of course puts a flaming substance in places it shouldn't be and risks damage to other things.

Yes, it will feel very hot if handled. The bowl can reach temperatures of up to 250C (480F). You must let the firebowl cool down before touching it.

Each sized bowl has a different burn time. We recommend that after two refills you let the firebowl cool for roughly 20 minutes. The cement can withstand extremely high temperatures up to 1600C (2900F), so no problem there. We do not recommend a continuous burn time of more than 2 hours without a 20 minute cool down period.

Being a liquid, isopropyl alcohol will spread quickly while lit over a surface if spilled. Isopropyl alcohol burns off quite quickly. First, we recommend you don't panic. Second, use a fire extinguisher or wet towel to put it out and starve the fire of oxygen. We do of course require flammable objects be kept away from the fire bowl.

The bubbles are perfectly normal and safe. Each firebowl is handmade and custom poured when you order, we try our best to get as many bubbles out, but its impossible to remove them all. They are just surface holes where the air has been trapped in the mold.

There shouldn't be any need to clean the firebowl. If marshmallows touch the hot concrete then they will leave a residue and a stain which will not come off. Soot stains will build up at the top where the flame touches. If you feel the need to clean this, please only wipe when cool and only using a soft cloth and water. No detergents, chemicals or abraisive materials should be used to clean the firebowl, as this will damage the integrity of the concrete.

Yes you can. The custom base we provide is designed to diffuse any heat generated from the bottom of the bowl. It also prevents any surface from being scratched as there is a cork layer on the bottom. Please be gentle when placing the firebowl onto the base, as it is very heavy.

Keep it off any wobbly, unstable or slanted surfaces while lit. Also keep things like cloth table-runners, fabrics or other flammable materials a safe distance away just in case

We have designed the firebowl to be extremely stable. However, if knocked heavily, the fuel can obviously spill. For this reason we insist that it only be placed on a very stable and level surface. Also anyone near the fire should understand the risk.

NO. Absolutely Not. Nothing flammable should ever be added to a live flame. If you want to add more fuel, please use the lid to extinguish the flame before adding more.

Yes. We provide a 6 month warranty that protects against all manufacturing and material faults. Please contact us if you have any problems with your firebowl.

Isopropyl alcohol is readily available in most supermarkets and online on amazon.ae and is relatively cheap. Please make sure you buy 70% or 90% isopropyl alcohol and ensure it is the liquid and not the gel.

Sure. You can ad 50% Citronella oil and 50% isopropyl alcohol. This will help keep the bugs away. You can also add a few drops of essential oil around the top of the firebowl before lighting to give the perfect scent.

Only responsible adults should set up, fill, and light the firebowl. Please use your judgement and supervision. The fire provides a delightful ambience and under supervision, kids will have a thrill not only enjoying that but even roasting marshmallows over it.

Do not attempt to blow it out, just slide the custom lid over the top of the firebowl and cover the opening completely. This wil starve the fire off oxygen and it will go out within seconds. Alternatively you can wait for the fuel to run out and the flame will extinguish. But never leave the firebowl unattended.

Yes. The only bi-product of isopropyl alcohol when burned is water vapor and carbon dioxide! So it is totally safe and tastes so great for Marshmallows! Just like over a campfire! Please be careful with touching the marshmallows on the sides of the bowl, if they touch the hot concrete they can stick and leave a mess. If this does happen, don’t worry, most of the mess can be cleaned off. Please wait untiL the firebowl is cool and then use a scourer, water and press gently while rubbing.

Yes we do. Each firebowl is custom made to your specifications, however we understand that you might want to return it. We accept returns for a refund of your purchase price, less the original courier costs, provided such return is requested within 3 days of receipt of delivery and provided the firebowl and packaging are returned in their original condition. To return the firebowl, please get in touch using the contact details on the site, stating your order number. We will then advise where to return the item. You are responsible for all shipping charges on returned items, and strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery. Refunds are processed within approximately three to five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the site.